Post by icemandios on Aug 24, 2023 13:06:49 GMT
Conduent Maintains a Leader Ranking in Everest Group Healthcare Payer Operations PEAK Matrix® Assessment
Company recognized for CX automation, strong BPaaS portfolio enabling end-to-end services and dominance in the government segment
“An increasing focus on end-to-end member experience on account of regulatory modifications, varying member needs and rising competition has led to health plans relying on external support for member management, strategic growth and process efficiency,” said Ankur Verma, Vice President at Everest Group. “Conduent’s continued investments in CX automation and analytics solutions, strong dominance in the government segment and a BPaaS-rich portfolio helped it to achieve a double-digit growth rate in FY2021-22, resulting in it being placed as a Leader on Everest Group’s Healthcare Payer Operations PEAK Matrix® Assessment 2023.”
Conduent's healthcare payer operations portfolio consists of multiple BPaaS solutions with automation, analytics, AI-based virtual agents and outcome-based pricing. These capabilities help payers improve efficiency, performance and value.
“We are honored to again be recognized by Everest Group. Our Leader position validates our deep experience and solutions that span the health payer value chain. We are constantly strengthening our portfolio of BPaaS offerings to transform operations for healthcare payers,” said Randall King, President, Commercial Solutions at Conduent.
Mark E. King, President, Government Solutions at Conduent added, “Our investments in cloud-native platforms and Medicaid-specific automation are integral to our position as one of the top three service providers in the Medicaid market. We are gratified to be named a Leader as it reflects our mission to meet the fast-changing needs of state agencies with solutions that reduce cost and improve member engagement.”
The company also was positioned as a Leader on the Healthcare Payer Operations PEAK Matrix® Assessment 2022. The Everest Group ranking follows Conduent’s recent recognition as a Leader in the NelsonHall 2023 NEAT Report for Healthcare Payer Operational Transformation. Additional insights about Conduent’s solutions highlighted in the Everest Group report can be found here .
About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them. The company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 60,000 associates, process expertise and advanced technologies, Conduent solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways, including delivering 43% of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com .